The Benefits of MCO-Led Medical Transportation Management

As we’ve explored in previous blogs, our industry’s newfound focus on value-based care and studies looking into the needs of those who use our services have made it clear that the more involved NEMT transportation providers are with those they serve, the better off everyone is.

One type of organization stands out to us as being uniquely positioned for this approach to NEMT: Managed Care Organizations (MCOs).

How MCOs Can Make an Impact

By the nature of what they are, MCOs have a kind of edge when it comes to our industry. MCOs already hold a great deal of medical information about the members who need to book trips. But let’s go deeper into why MCO-managed NEMT can work so well.

  1. These organizations have more knowledge of when members are using services and why
  2. Their wealth of information about their members helps them easily identify who has more or less need for assistance with transportation, potentially saving both sides of the equation quite a bit of time by bypassing certain screening measures and potentially automating them.
  3. MCOs can more effectively determine the best kind of transport for their members thanks to the medical information they have in members’ files.

How to Leverage this Advantage Further

Some MCOs may have all the information they need to make their transportation efforts more tailored and robust, but it takes the right kind of tools to go the extra mile. Momentm’s NEMT software has several aspects that can help your MCO-managed transportation make the most of the advantages it already has.

Create an easily searchable digital database of members, drivers, vehicles, third-party transportation providers, and more

All the data you have on your members don’t have to be tucked away in some filing cabinet anymore, you can add it to your database, and access it easily whenever you need to. Once you’ve digitized your old database, you can simply add new members directly into the system through an integration with your electronic medical record.

Upgrade how you handle member information

Your system will collect demographic information for all your members and share it as necessary while staying HIPAA-compliant.

Automatically generate route schedules based on client location and need as well as the location of services

Once you have your database of members set, our software can coordinate all the tough logistical decisions for you while still taking any member needs into account.

Moving Into a New Era of Medical Transportation Management

When health professionals work more directly in transportation efforts, it’s easier to ensure better health outcomes and a higher quality of care.

If you want to discuss strategies for going above and beyond, contact us to speak to an expert who can help you customize the right NEMT software for your organization.

Kris Lyon

Kris, VP, Business Development, specializes in adapting the operational needs of customers to Momentm's NEMT software platforms. With a strong 30+ year history working in the Health and Human Services field, Kris provides insight into the health care industry and its relation to medical transportation.

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