Fewer complaints as members know their estimated time of arrival, leading to improved customer service. Also helps with improved on-time performance. Also available as part of the solution is system-wide emergency messaging
Reduce no-shows and driver wait times. Less wait means more pickups, increasing revenue. Also provides relief to the call center and reduced IT work. No complicated and costly phone integration or client-side server setup
By reducing the frequency of no shows, late cancelations, canceled at the door events, driver wait times, etc., you can remove resource-wasting inefficiencies throughout your operation. Having updates reduces the confusion that can destabilize your schedule.
Notifications refers to the functionality within NovusMED that enables communication between members (patients) and transportation providers. This includes features such as text messaging and automated appointment reminders.
SMS, email, and phone. Momentm NovusMED Notifications can send out alerts and reminders via these popular media.
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