Momentm’s NovusMED Notification System reduces the strain on call centers while improving your service to your customers. With little effort for your staff, you can automatically contact each client or member individually, days or moments before a trip occurs. With better communication, you’ll know immediately if a trip is no longer required, greatly reducing the incidence of no shows. Your clients are better prepared before their vehicle arrives, giving them more control over their experience. NovusMED Notifications is cloud-based and fast to implement, easy to customize and configure. All messages containing Protected Health Information (PHI) through NovusMED Notifications platform are encrypted as per mandatory HHS and CMS requirements.
Fewer complaints as members know their estimated time of arrival, leading to improved customer service. Also helps with improved on-time performance. Also available as part of the solution is system-wide emergency messaging
You can try out the email, sms and phone call functionality of NovusMED Notifications
Notifications refer to the functionality within NovusMED that enables communication between members (patients) and transportation providers. This includes features such as text messaging and automated appointment reminders.
Notifications functionality is important in non-emergency medical transportation software because it helps improve the overall experience for patients by providing them with necessary information about their transportation and allowing them to communicate with providers if they have any questions or concerns. This can help reduce patient anxiety and stress, as well as improve patient satisfaction with the transportation service.
SMS, email, and phone. Momentm NovusMED Notifications can send out alerts and reminders via these popular media.
Yes, NovusMED Notifications offers fully customizable client communication functionality. Providers can often choose which types of communication channels they want to offer (e.g. SMS, email, phone), as well as customize the content and timing of automated appointment reminders.
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