Momentm’s NovusMED Notification System reduces the strain on call centers while improving your service to your customers. With little effort for your staff, you can automatically contact each client or member individually, days or moments before a trip occurs. With better communication, you’ll know immediately if a trip is no longer required, greatly reducing the incidence of no shows. Your clients are better prepared before their vehicle arrives, giving them more control over their experience. NovusMED Notifications is cloud-based and fast to implement, easy to customize and configure. All messages containing Protected Health Information (PHI) through NovusMED Notifications platform are encrypted as per mandatory HHS and CMS requirements.
Fewer complaints as members know their estimated time of arrival, leading to improved customer service. Also helps with improved on-time performance. Also available as part of the solution is system-wide emergency messaging
Reduce no-shows and driver wait times. Less wait means more pickups, increasing revenue. Also provides relief to the call center and reduced IT work. No complicated and costly phone integration or client-side server setup
By reducing the frequency of no shows, late cancelations, canceled at the door events, driver wait times, etc., you can remove resource-wasting inefficiencies throughout your operation. Having updates reduces the confusion that can destabilize your schedule.
Notifications refer to the functionality within NovusMED that enables communication between members (patients) and transportation providers. This includes features such as text messaging and automated appointment reminders.
SMS, email, and phone. Momentm NovusMED Notifications can send out alerts and reminders via these popular media.
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