NEMT Scheduling Software for Non-Emergency Medical Transportation

Take the "effort" out of scheduling non-emergency medical transportation
Keeping on schedule means keeping participants safe, satisfied, and happy. Providing excellent service is the mandate and state requirement of every stakeholder in the NEMT ecosystem. So how can we work together to create a better system and keep the vehicles running on time? One of the key signs that automated non-emergency medical transportation software is needed is when service begins to fall short. When your call center gets overrun with demands for knowing “where my ride” is, this can be a sign that schedulers and dispatchers are in need of better tools for routing and time management.


Increased efficiency

NovusMED automates many manual processes such as scheduling and routing, allowing providers to manage their resources more efficiently and reduce operational costs.
Increased efficiency with NEMT software

Improved communication

Real-time updates and automated communication tools ensure that drivers and clients are always up-to-date on trip status and changes, reducing the likelihood of missed appointments and misunderstandings.

Enhanced client experience

NovusMED automates many manual processes such as scheduling and routing, allowing providers to manage their resources more efficiently and reduce operational costs.

Accurate record-keeping

The software can track trip data such as mileage, time, and expenses, allowing providers to easily generate reports and manage billing.

Increased scalability

As the need of the business grows, the software can scale to accommodate more trips and drivers without sacrificing efficiency or quality of service.

Problems this Solution Solves

Traditional scheduling methods may involve phone calls, emails, and paper records. This can be time-consuming and error-prone, leading to missed appointments, delayed pickups, and dissatisfied clients.

Without a scheduling software, drivers and members may not have access to real-time updates about scheduling changes, causing confusion and frustration.
Scheduling software can provide a centralized view of driver availability and allow for efficient assignment of trips.
Scheduling software can automate communication with clients, sending reminders, updates, and confirmations via email or text message, reducing the need for manual follow-up.
Without a scheduling software, tracking trip data such as mileage, time, and expenses can be difficult and time-consuming.

Scheduling software can optimize routing and reduce travel time, resulting in cost savings and improved client satisfaction.

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Don’t let transportation be a barrier to quality healthcare – choose our industry-leading software solutions.


Non-emergency medical transportation (NEMT) scheduling software is a tool used by healthcare organizations, transportation providers, brokers and managed care organizations (MCOs) to schedule and manage rides for patients who require transportation to and from medical appointments.

NEMT scheduling software automates the process of scheduling and dispatching rides, making it easier for dispatchers to match patients with the most appropriate transportation provider based on their needs, location, and availability. It also provides real-time tracking and communication between drivers and dispatchers to ensure a smooth ride experience for patients.

Some benefits of using NovusMED NEMT scheduling software include improved patient satisfaction, reduced transportation costs, increased efficiency and productivity, and better data tracking and reporting capabilities.

Some features to consider when selecting NEMT scheduling software include real-time tracking, automated dispatching, patient eligibility verification, driver and vehicle management, and reporting and analytics tools.

Yes, NEMT scheduling software can integrate with other systems such as electronic health records (EHRs), TNC dashboards, billing and payment systems, and GPS tracking tools.

Yes, our NEMT scheduling software is designed to be user-friendly for both dispatchers and drivers, with intuitive interfaces and mobile accessibility.

Organizations such as hospitals, health care organizations, brokers, managed care organizations (MCOs), and transportation providers can benefit from NEMT scheduling software.

The cost of NEMT scheduling software varies depending on the specific features and functionalities offered, as well as the size of the organization and the number of trips managed.

Yes, many NEMT scheduling software providers offer customization options to tailor the software to meet the specific needs of the organization.

How We Helped Our Clients Succeed

Our case studies feature a unique customer story that highlights the challenges they faced, the solutions we provided, and the outcomes they achieved.

Discover the difference our NEMT software can have on your scheduling.

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