Non Emergency Medical Transportation (NEMT) Software

Scheduling & Dispatch Software for Non Emergency Medical Transportation


NovusMED is an ecosystem that includes call center, administrative, driver applications and client/clinic booking applications. NovusMED is the platform of choice for a wide range of medical transportation services and includes configurations for brokerage, providers, senior, community, and home health programs.

See the NovusMED NEMT Software in Action

NEMT Software Features

Comprehensive Management

  • Accurately manage calls and patient information
  • Monitor real-time performance and adjust resource capacity to meet changes in service demand
  • Manage Will Calls, confirmation calls, and recurring trips/standing orders in real-time
  • Track on-time performance of drivers
  • Improved mileage reimbursement and cost calculators to manage multiple contractors, funding sources (payors), multiple providers and volunteer driver programs
  • Enhanced credential management for vehicles and drivers
  • Manage subcontractor outsourcing with Provider Mobile, trip bidding and trip offering
  • Bus pass management
  • Include TNC/Lyft into contract management
  • HIPAA compliant
Comprehensive Management with NEMT Software
NEMT Integrated Map

Integrated Mapping

  • Multiple choices for map data sources including Waze, Bing, Google and HERE
  • Able to see the closest vehicle and perform immediate bookings
  • Provide up-to-date, easy-to-use geographic locations and driver directions
  • View routes and locations
  • Vehicle history replay
  • Integrated fixed route as an option upon initial trip booking

Flexible Billing and Reporting

  • Advanced funding program capabilities
  • Integrate with your accounts payable billing system
  • Generate detailed manifests and reports on performance, utilization, and resource management
  • Interfaces for Medicaid eligibility and claims management
  • API and CSV file transfer capabilities
  • DataMart cleans data and moves it to secondary database for increased performance when reporting
Flexible billing and reporting with NEMT software
Seniors Using NEMT Software

Additional Features

  • Medicaid Eligibility Interface – electronically verify client eligibility and automatically store eligibility records, authorization numbers, and reasons for rejection
  • Medicaid Claims Interface – electronically submit claims using flat or per-mile rates for single or multiple providers
  • Service Request Interface – import service requests from a variety of funding sources
  • Mobile Computing – integrate mobile computing devices and automatic vehicle location technologies to monitor and adjust services in real-time
  • Advanced Communications Platform – offering multi-language IVR, email and text notifications

Enjoy the same benefits for your NEMT Operations

Benefits of Our NEMT Software

Better Service Vehicles

  • Market-leading routing and scheduling provides your drivers with a schedule they can deliver
  • With integrated driver applications, you get the benefit of real-time tracking, updated manifests and accurate compliance that results in a significant improvement in member experience
  • Empowers call takers to view detailed patient information, including limitations and modifiers to make better decisions
  • Increased autonomy for clients and their caregivers to manage bookings and changes via a notification platform
  • Enable third parties such as hospitals and clinics with a secure booking portal to increase productivity and lower costs
Real-time tracking with NEMT Software
Lower Costs and Improved Data Accuracy

Lower Costs

  • More efficient vehicle utilization and driver deployment lowers overall operational costs
  • Hosted solutions are available, removing the need for dedicated IT resources
  • Published API and file exchange methods to ensure improved data accuracy and automation

Increased Productivity

  • Fast, automated, and rule-based scheduling and dispatch
  • Significantly improved driver routes and ontime performance
  • Enhanced claims and billing capabilities speeds time to payment and lower claim rejection
  • Ensure both vehicle and driver compliance and improved utilization to reduce and control costs
Increased Productivity
Automated NEMT Software


  • Customizable and best-in-class workflows simplify user experience
  • Easy-to-follow menus, maps and help screens
  • Clearly defined and simplified function-based processes
  • Automated software installer makes first time and upgrade installs easy to deploy

Enjoy the same benefits for your NEMT Operations

Customer Feedback That Inspires Us

NovusMED’s reporting capabilities provides us the data we need to accurately invoice. The report integrates with our invoicing program – this has saved us a huge amount of time.
Cheryl Kastrenakes
Executive Director
Greater Mercer Transportation Management Association
When we were looking to update our previous transportation software to a robust transportation software, I met with a lot of companies and did not see a close comparison to the Momentm’s (previously TripSpark) Novus program. The ability to scale the solutions based upon the scheduling parameters and violations has been paramount to our success.
Michael Milavec
Transportation Director
PACE Health Care Transportation - Senior Life
The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright.
William Retherford

How We Helped Our Clients Succeed

Our case studies feature a unique customer story that highlights the challenges they faced, the solutions we provided, and the outcomes they achieved.

Our NEMT Software Features


Simplify trip assignments and easily select the least costly, most appropriate transportation.


Ensure your members receive timely and efficient service to meet their transportation needs.


Help providers determine the most efficient and effective route when transporting your members.


Automated electronic data transmission improves billing accuracy and compliance and reduces rejected trips.


Gain operational insights and accurately report performance data for stakeholders

Client Notifications

Send members the latest updates regarding their trip to ensure everyone is on the same page.

Online Booking & Passenger Portal

Self-serve tool to empower members to manage their transportation experience.

Credential Management

Manage credentials to ensure that only qualified drivers and vehicles provide trips to your members.

Data Center Services

Secure HIPAA-compliant, Tier 3 data center to upload your database, core application, and add-on products to

In-Vehicle Apps

Helps transportation providers and drivers exchange information with their brokers and/or trip providers

Volunteer Management

Helps organizations manage volunteer activity like reimbursements, trip manifests and vehicles with ease

NEMT Software Solutions: Your Top Questions, Our Responses

Non emergency medical transportation software is a digital platform that enables transportation providers, brokers, PACE Programs, MCOs and other health & human service providers to manage their business operations and streamline the process of transporting patients/members/clients to and from medical appointments.

Non emergency medical transportation software typically offers features such as scheduling and dispatching, electronic billing and invoicing, GPS tracking, real-time monitoring, ride management, and reporting and analytics.

Non emergency medical transportation software provides several benefits to transportation providers, including improved efficiency, cost savings, increased productivity, enhanced patient care, and compliance with regulatory requirements.

Non emergency medical transportation software can benefit a variety of organizations, including Managed Care Organizations, brokers, transportation providers, PACE, IDD and health groups

Non emergency medical transportation software improves patient care by providing reliable transportation services, reducing wait times, ensuring patient safety, and improving communication between patients, providers, and transportation personnel.

Yes, NovusMED non emergency medical transportation software is designed to be HIPAA compliant and ensures that patient information is secure and protected.

Find answers to all of your questions for efficient NEMT operations

Request a demo

Experience NovusMED firsthand by requesting a demo.

Alternatively, speak to one of our team members at +1-833-668-7253

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