Non Emergency Medical Transportation (NEMT) Software

Keep trips moving smoothly in real time.
Dispatch gives staff the ability to assign, adjust, and track trips instantly from a central dashboard.

• Instant Assignment — Quickly assign or reassign trips as needs change.
• Dynamic Control — Respond to last-minute requests without disruption.
• On-Time Performance — Maintain reliability with live driver and client updates.

Get riders where they need to be, faster.
Routing automatically generates the most efficient paths to save time and resources.

• Optimized Routes — Create the fastest, most efficient trips using GPS integrations.
• Flexible Options — Apply fixed routes or geo-routing to fit your needs.
• Lower Costs — Reduce mileage, fuel use, and driver time with smarter routing.

Simplify complex billing and claims workflows.
Billing automates payer-specific rules to reduce errors, speed reimbursements, and ensure compliance.

• Automated Accuracy — Apply payer logic to streamline claims and invoices.
• Seamless Integration — Connect with Medicaid, Medicare, and private payers.
• Financial Confidence — Minimize denials and free staff from repetitive tasks.

Turn operational data into actionable insights.
Reporting gives you access to customizable dashboards and detailed metrics that support oversight and compliance.

• Comprehensive Insights — Track utilization, no-shows, costs, and more.
• Custom Dashboards — Tailor reporting views for managers, finance, or compliance staff.
• Smarter Decisions — Spot trends, control costs, and improve performance.

Keep passengers informed every step of the way.
Automated notifications connect riders to their trips with timely reminders and updates.

• Proactive Communication — Send reminders by text, email, or voice.
• Reduced No-Shows — Keep riders informed of delays or changes.
• Better Experience — Build trust by keeping passengers connected.

Give clients self-service access to their trips.
The portal empowers clients, caregivers, and facilities to book and manage rides online.

• Self-Service Access — Request, modify, or cancel rides without staff intervention.
• Transparency Built-In — Offer real-time visibility into trip status.
• Efficiency Gains — Reduce call volume and free up staff time.

Equip drivers with tools to deliver better service.
The mobile driver app provides manifests, directions, and live updates in the vehicle.

• Driver Tools — Digital manifests and GPS navigation in one place.
• Paperless Operations — Eliminate paperwork with synced trip data.
• Seamless Execution — Keep drivers and dispatch in sync in real time.

Secure, reliable hosting for peace of mind.
NovusMED can be hosted in a HIPAA-compliant Tier-3 data center with enterprise-grade infrastructure.

• Enterprise Reliability — Count on uptime, redundancy, and data backups.
• Scalable & Safe — Protect sensitive data with secure hosting.
• Peace of Mind — Lower IT overhead while ensuring continuity.

Connect NovusMED with the systems you already use.
Our robust integrations keep transportation data in sync with healthcare and business systems.

• Seamless Connectivity — Link EHRs, claims systems, and third-party tools.
• Eliminate Double Work — Share data across systems automatically.
• Unified Ecosystem — Align transportation with healthcare operations.

Empower agents to deliver better support.
NovusMED’s call center tools streamline high-volume calls with guided workflows and centralized data.

• Optimized Workflows — Simplify reservations, cancellations, and eligibility checks.
• Centralized Information — Keep call center and scheduling aligned.
• Improved Experience — Shorten wait times and increase accuracy for callers.

Stay compliant and audit-ready at all times.
Credential Management helps track driver and vehicle requirements across licenses, training, and inspections.

• Centralized Tracking — Store all credentials in one system.
• Automated Alerts — Get reminders before credentials expire.
• Audit-Ready Compliance — Ensure only qualified drivers and vehicles are dispatched.