Offering your clients more control over their trip information, personal profiles and monitoring past and upcoming trips is becoming a necessity, rather than a luxury. Now you can provide them with a web portal that’s incredibly user friendly, with little to no set-up and training for your staff. Over the web, clients and members can perform a number of self-service tasks, see the precise location of their approaching vehicle, and even request a pickup: all without having to call into your operation. This provides them a highly personalized experience, but without over-taxing your staff. Using the delegate feature, family, funding agencies or medical facilities can manage trips on behalf of members too, saving even more staff time.
Provide valuable trip information and comprehensive self-service options without needing direct contact with your call center
NovusMED Passenger Portal allows passengers to book rides online through a user-friendly portal. The software then automates the scheduling and dispatching of rides, assigns vehicles and drivers.s text messaging and automated appointment reminders.
The benefits of using NEMT online booking software include increased efficiency, reduced administrative burden, improved communication with passengers, and enhanced visibility into ride data.
Many NEMT online booking software solutions offer customizable features and workflows to meet the specific needs of different providers. Be sure to ask Momentm about customization options when evaluating different software solutions.
Our case studies feature a unique customer story that highlights the challenges they faced, the solutions we provided, and the outcomes they achieved.
Experience NovusMED firsthand by requesting a demo.
Alternatively, speak to one of our team members at +1-833-668-7253
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