NEMT Managed Care Transportation Provider Software

Total Transportation and Health Care Management

We understand that each health care entity operates under unique circumstances. The structure for Medicaid, Medicare and insurance-funded services varies by state; organizations may serve primarily urban or rural areas, and may work with a single funder or multiple funders.

Momentm’s NEMT software for health care organizations enables you to quickly build optimized schedules, and has flexible scheduling and dispatch functions that can be shaped to suit individual needs. Other features include streamlining back-office processes such as billing, improving communication with providers and drivers, and enhancing the quality of client services.


Make Scheduling More Efficient

Simplify trip assignments and easily select the least costly, most appropriate transportation for each client and each trip. Build efficient transportation schedules for your own vehicles or suggested schedules for your contracted providers that minimize idle-time and maximize resources.

Simplify & Automate Billing

Reimburse transportation providers faster and easier with automated electronic data capture and transmission for timely and accurate billing and encounter reporting. Manage claims faster and easier with automated electronic data transmissions that improve billing accuracy and compliance and reduce rejected trips.

Maintain Accurate Data

The system captures demographic information for participants, including general information, multiple addresses, contacts and even staff member preferences. Integrated database shares across your network, but HIPAA compliant security levels allow you to specify user information access.

Easily Manage Home Visits

Get immediate updates about the status of all home health care visits. This allows you to uncover areas of possible inefficiency and ensures that schedules are being kept so that care levels remain high. Mobile devices can provide the ability to capture task completion information and times.

Improve Your Client Experience

Integration with Momentm NovusMED Notifications and online Passenger Portal means clients are notified of upcoming trips and the back-office is immediately informed when clients book, cancel or confirm trips online. The system communicates with the DriverMate or Provider Mobile in-vehicle apps to ensure drivers automatically receive any scheduling changes.

Real-Time Dispatch

Accommodate same-day scheduling changes such as will-calls, last minute trip requests and late-cancellations without impacting efficiency or on-time performance. Any scheduling changes are automatically communicated to drivers on their in-vehicle app or device.

One Source of Truth

Maintain an accurate and complete database of clients, transportation providers, drivers, and vehicles. Track and monitor required driver and vehicle certifications, licensing, training, and insurance.

Gain Insights & Pull Accurate Reports

Gain operational insights and accurately report performance data for government and funder audits. Log and view statistics including: cumulative trips, trips by mode, trip purposes, no-shows, cancellations and late cancellations.

Stay Secure & Compliant

Enhanced security to ensure continued confidentiality, integrity, and availability of solutions. Exceptional ratings and scores on HIPAA attestation, Secured Software Development Life Cycle, HITRUST RAPID Assessment, and Cyber Risk Scorecard

Make a business case for efficient transportation

Our NEMT Software Features


Simplify trip assignments and easily select the least costly, most appropriate transportation.


Help providers determine the most efficient and effective route when transporting your members.


Ensure your members receive timely and efficient service to meet their transportation needs.

Client Notifications

Send members the latest updates regarding their trip to ensure everyone is on the same page.

In-Vehicle Apps

Helps transportation providers and drivers exchange information with their brokers and/or trip providers

Online Booking & Passenger Portal

Self-serve tool to empower members to manage their transportation experience.

Credential Management

Manage credentials to ensure that only qualified drivers and vehicles provide trips to your members.

Data Center Services

Secure HIPAA-compliant, Tier 3 data center to upload your database, core application, and add-on products to

Customer Feedback That Inspires Us

NovusMED’s reporting capabilities provides us the data we need to accurately invoice. The report integrates with our invoicing program – this has saved us a huge amount of time.
Cheryl Kastrenakes
Executive Director
Greater Mercer Transportation Management Association
When we were looking to update our previous transportation software to a robust transportation software, I met with a lot of companies and did not see a close comparison to the Momentm’s (previously TripSpark) Novus program. The ability to scale the solutions based upon the scheduling parameters and violations has been paramount to our success.
Michael Milavec
Transportation Director
PACE Health Care Transportation - Senior Life
The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright.
William Retherford

How We Helped Our Clients Succeed

Our case studies feature a unique customer story that highlights the challenges they faced, the solutions we provided, and the outcomes they achieved.


NEMT software is a platform that helps MCOs manage their transportation services for its members who need non-emergency medical transportation. It can assist with dispatching, scheduling, routing, tracking, and billing, making transportation services more efficient and cost-effective.
NovusMED NEMT software can help MCOs improve their transportation operations by reducing costs, improving efficiency, increasing patient satisfaction, and ensuring compliance with regulatory requirements. It can also help MCOs make data-driven decisions and improve overall patient care. Overall NEMT software is also effective in achieving better health outcomes.
NEMT software solutions can integrate with electronic health record (EHR) systems, patient portals, and other healthcare systems to streamline workflows and improve communication between providers. This integration can also improve care coordination and patient outcomes. Momentm NovusMED continues to add new API integrations on a regular basis.
Yes, Momentm’s NEMT software solutions are customizable to fit the specific needs of different MCOs. This can include customized reports, features, and workflows.
MCOs should carefully evaluate their needs, goals, and budget when selecting a NEMT software solution. They should research different options, request demos, and speak with current users to determine which solution is the best fit for their organization.
Implementation timelines and costs can vary depending on the complexity of the solution and the size of the organization. MCOs should discuss timelines and costs with Momentm to ensure they have a clear understanding of what to expect.

Discover the difference our NEMT software can make for your organization.

Request a demo

Experience NovusMED firsthand by requesting a demo.

Alternatively, speak to one of our team members at +1-833-668-7253

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