Time is worth its weight in gold working in a call center. Communicating with a client can be tedious when booking trips, spending precious seconds that could be spent scheduling even more trips to serve vulnerable populations. Part of NovusMED Software Suite, Momentm’s Call Center solution resolves this issue. NovusMED’s Call Center reduces the average call time, enabling staff to obtain accurate and reliable data without sacrificing quality service.
The streamlined navigation system elevates your system of operations, decreasing your average call time and permitting staff to take more calls.
The modern, intuitive interface is simple and convenient, allowing call center staff to clearly see important information and making it easy for new employees to learn and train.
Call Center is ideally used by brokers, who manage larger call volumes in a short time frame. We understand that every second counts in a brokerage, so Call Center’s integrated system helps decrease average call times in a simple-to-use operation.
Yes! You can review cases linked to specific members in the last tab of the main call-taking workflow process or submit a new complaint. All complaint data is synchronized with our NovusMED NEMT software for ease of use.
Telephony integration is any technology that manages computer and telephone interactions. It helps reduce average call times by allowing more calls to be taken without compromising customer satisfaction.
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