Offering your clients more control over their trip information, personal profiles and monitoring past and upcoming trips is becoming a necessity, rather than a luxury. Now you can provide them with a web portal that’s incredibly user friendly, with little to no set-up and training for your staff. Over the web, clients and members can perform a number of self-service tasks, see the precise location of their approaching vehicle, and even request a pickup: all without having to call into your operation. This provides them a highly personalized experience, but without over-taxing your staff. Using the delegate feature, family, funding agencies or medical facilities can manage trips on behalf of members too, saving even more staff time.
Provide valuable trip information and comprehensive self-service options without needing direct contact with your call center
Relying on phone-based reservations creates delays, miscommunications, and long wait times for passengers. With no online self-serve option, staff get overwhelmed and scheduling efficiency suffers.
Without a digital booking portal, passengers—especially those with disabilities or who speak different languages—lack convenient, user-friendly ways to schedule rides on their own time.
Every booking call, date change, or cancellation needs manual handling. This constant back-and-forth introduces errors and drains resources that could be better used elsewhere.
Without real-time passenger data or updates, providers lack clarity into upcoming bookings or cancellations—making resource planning and on-the-fly adjustments much harder.
When booking is cumbersome, communication is slow, and updates are unclear, passenger frustration rises—leading to missed rides, complaints, and lower retention.
NovusMED Passenger Portal allows passengers to book rides online through a user-friendly portal. The software then automates the scheduling and dispatching of rides, assigns vehicles and drivers.s text messaging and automated appointment reminders.
The benefits of using NEMT online booking software include increased efficiency, reduced administrative burden, improved communication with passengers, and enhanced visibility into ride data.
Many NEMT online booking software solutions offer customizable features and workflows to meet the specific needs of different providers. Be sure to ask Momentm about customization options when evaluating different software solutions.
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