PACE Programs Today: Providing Excellent Participant Experience While Keeping Vehicles & Schedules Efficient

As an NEMT professional, what you do helps people in many ways, often people who would not otherwise have support. But sometimes there is a bit too much for your staff to handle, and hiring more people is not always the right solution, especially when trying to coordinate schedules properly. This is especially true if your PACE software or manual processes are out of date.

When your staff gets overwhelmed, participant experience can suffer. Participants are the whole reason you do what you do, so it is key to take a proactive approach, so you never have to deal with a major dip in quality of service.

Looking within your organization for places to improve processes can be helpful, but seeking newer, better tools may be the best answer for frustrations and inefficiencies.

Smooth Out Your Processes with PACE Scheduling Software

If your PACE program has been struggling with keeping schedules and vehicles on time with what both you and your participants need, you may have found yourself looking online for “medicare scheduling software” to help your find the solutions you need.

With the right NEMT software, you can find ways to simplify essential parts of your day-to-day business. For example, our software, NovusMed, can:

  • Customize your trip types:

    You can create two main types of trips: trips and home healthcare visits. Trips constitute the essential “to” and “from” your PACE program. Home healthcare visits are any time that a medical service professional has to visit a participant at home. On top of this, you can also accommodate for kinds of service delivery like meal distribution.

  • Maintain HIPAA Compliance:

    Your participants’ confidential information will never be at risk of being put in front of the wrong people thanks to thorough security and privacy controls that you can set.

  • Automate the scheduling process:

    Our PACE scheduling software lets you enter information for your drivers, routes, participants, and more so it can auto-generate schedules that use your vehicles in the most efficient way possible for both your organization and your participants’ experience.

  • Scale easily:

    Because NovusMed offers flexibility, it will automatically scale up with you with no need to re-evaluate your scheduling structure as you go along. Your PACE software will help you grow and focus on what matters, the people your program serves.

Helping You Deliver Value to the People Who Matter Most

Efficiency in scheduling is not just about helping you get more done with less toil, it is about ensuring that your participants get the best experience possible whenever they come to you. They trust you to transport them to and from programs safely, and we understand how important it is to honor that trust.

There are many factors to consider when it comes to bringing order to your PACE program’s NEMT needs, but it can help to see what the right PACE scheduling software can do.

Contact Momentm to explore your options.

Kris Lyon

Kris, VP, Business Development, specializes in adapting the operational needs of customers to Momentm's NEMT software platforms. With a strong 30+ year history working in the Health and Human Services field, Kris provides insight into the health care industry and its relation to medical transportation.

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