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Clearing Up Misconceptions About NEMT

We’ve talked previously about how our industry will be seeing a steady increase in the number of people who rely on it due to increases in the number of older adults using NEMT, advances in Medicare Advantage, and the amount of government funding allotted to NEMT programs. Because there are going to be more newcomers in 2023 and the years afterward, we wanted to take the time to address some common misconceptions about the industry to ease anyone’s mind that may be discovering this service and to provide a resource for professionals who may be encountering these concerns from members and participants soon.

NEMT will be expensive for those who use it.

We understand this concern because so many parts of healthcare can be expensive, but there are options for coverage under Medicare, Medicaid, and insurance providers. If someone has a concern about this, it can help to speak directly with the service provider they’re planning on using or speaking with local organizations associated with medical transportation services.

There is software to set up a non-emergency transportation company.

This misconception is most likely born from the fact that certain types of software can handle so many functions for an NEMT business, that it might seem like it can set the business up as well, but that’s not the case. When you work with Momentm, we’re happy to advise you while you set up your business; so many members of our team have worked in transportation, healthcare, or both.

NEMT is not well-regulated.

As the government gets more involved there is more oversight in medical transport, but also the industry already has a leader and a kind of regulatory body in the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC). They not only set standards for the industry, but also bring professionals together to share knowledge and develop medical transportation further.

NEMT is hard to use.

When it’s done well and with compassion, this is not true. With the right resources, NEMT should never be hard to use. It’s only doing what it should when easily accessible and always with those using it in mind. Depending on what kind of software a medical transportation business uses, users may even have the option to utilize a passenger portal that enables users to book their own trips.

Let’s Discuss How You Can Make NEMT Better

It’s important to address common concerns about NEMT, but you can take a proactive approach and get to the root of those concerns and set your business up for success.

Contact us to speak to our team about how you can help newcomers feel at ease in medical transportation.

Kris Lyon

Kris, VP, Business Development, specializes in adapting the operational needs of customers to Momentm's NEMT software platforms. With a strong 30+ year history working in the Health and Human Services field, Kris provides insight into the health care industry and its relation to medical transportation.

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