Cybersecurity Concerns in Today’s World

With the world turning attention towards the Russian invasion of Ukraine, cybersecurity concerns have made their way into the healthcare arena. Over the past several days, warnings within healthcare systems of Russian-borne cyberthreats have increased. These threats may come as a direct target but more likely as collateral damage due to disruptions or spillover activities. As an extension of the industry, medical transportation organizations must be diligent in protecting their businesses.

A standard tool used in cyber-attack is phishing, and one of the most basic to look out for. Phishing is the fraudulent practice of sending emails purporting to be from reputable companies to induce individuals to reveal personal and/or company information. The importance of staff training in recognizing phishing emails cannot be understated. Some of these appear to be from reputable entities, including Centers for Medicare and Medicaid Services or other government entities, resulting in access to personal identifying information or protected healthcare information of clients.

Prevention is the single most effective tool to use when dealing with a phishing campaign. It is important for staff to be diligent when opening email and responding to requests for information. Some tactics organizations can investigate to prevent these attacks include:

  1. Know what a phishing scam looks like
  2. Don’t click that link
  3. Get free anti-phishing add-ons
  4. Don’t give your information to an unsecured site
  5. Change passwords regularly
  6. Don’t ignore those updates
  7. Install firewalls
  8. Don’t be tempted by those pop-ups
  9. Don’t give out important information unless you must
  10. Have a data security platform to spot signs of an attack

The importance of this process cannot be understated at this time. The American Hospital Association (AHA) presented the following scenario as a potential back-door for organizations to be involved in cyberthreats.

While our attention is focused on Russia, other nation state cyber adversaries, such as China, Iran, and North Korea, may see this an opportune time to strike,” the AHA said. “Either way, cyber threats do not stop at water’s edge, and care providers need to be on heightened alert during this tense time against malware or destructive ransomware that can penetrate U.S. health care, potentially disrupting patient care and putting entire systems at risk.

Momentm wants to provide reassurance that we have phishing controls in place, however, we cannot do this alone and we cannot prevent your organization from being involved in this kind of scenario. As mentioned earlier, medical transportation is likely not a direct target of any of these potential campaigns. Even so, it is important that we protect our organizations, our employees, and those we serve.

Kris Lyon

Kris, VP, Business Development, specializes in adapting the operational needs of customers to Momentm's NEMT software platforms. With a strong 30+ year history working in the Health and Human Services field, Kris provides insight into the health care industry and its relation to medical transportation.

Latest Insights

Using Social Media to Your Advantage

Discover how social media is transforming the way we care for seniors. It can be a game-changing tool in combating loneliness and providing a sense of community to older adults. Surprisingly, 78% of seniors now use technology to stay connected with loved ones, while 97% use their smartphones daily. And this tech-savvy generation wants to be more engaged than ever. Learn how PACE organizations can use social media to advocate for their programs, connect with participants, and educate the public about aging in place. Find out how Momentm can be your partner in providing reliable transportation so that seniors can enjoy their independent living.

Human Interaction in the Call Center

Getting Back Your Valuable Time In a world of work where being “overworked” is increasingly the norm, automation and AI may present themselves as the

Streamline Your Call Intake Operations

Momentm’s New Call Center Solution One of our core values at Momentm is prioritizing a member-first perspective. Putting your member’s well-being at the forefront of

Cookie Settings

By using this website, you agree to our use of cookies. We use cookies to provide you with a great website experience and to improve our communications with you. If you continue without changing your settings, we’ll assume you’re happy to receive all cookies on this website. If you wish, however, you can change your cookie settings at any time. Click “Find Out More” for detailed information about how cookies are used on this website.