Driving Change: What’s New in Our Latest Software Update

Discover the Features Designed to Enhance Efficiency and User Experience

To our valued clients whether you have been with us since the beginning almost 30 years ago and have joined the family of clients this year, we continue adapting, learning, and expanding our expertise to meet the needs of the people we serve together. Here is what we’ve been up to:

Novus 7.3 Software, released in July 2024, introduces enhanced and new features. This comprehensive update offers a suite of tools and supporting solutions for:

  • More efficient scheduling and reporting capabilities
  • Friendly Fixed Route
  • Brokerage and Provider communication

New Features in NovusMED 7.3

Novus-To-Novus API Modernization
The Novus-to-Novus API allows seamless communication between providers and brokers, eliminating the need for manual data updates. The benefits of Novus-to-Novus API are:

  1. Real-time sharing of trip, GPS tracking, and completion data between both the Provider and Broker simultaneously
  2. Reduces staff overhead work for providers as they no longer need to communicate with their broker through TripBroker.
  3. Real-time data allows providers to receive payment faster as brokers automatically sent trip data.

Zone-Based Provider Quotas

Organizations can now set granular provider quota rules based on address polygons, allowing for more precise trip quotas. This new feature provides another way to specify provider capacities.

Schedule Editor Change Log Panel

The introduction of an enhanced Schedule Editor that now includes a Change Log tab, enabling schedulers to view the history of same-day changes to multiple bookings. This new feature provides 12 change types to help schedulers more efficiently track trip changes for reporting and scheduling purposes.

PowerBI Portal Embedded Into NovusMED

PowerBI reports can be embedded into Novus, giving users easy access to data visualization within the portal. Users can toggle between reports, providing a better view of important data from multiple sources.

Improvements with the NovusMED 7.3 Update

  1. TNC Request Trip Enhancements
  2. Users and Security usability & Performance Improvements
  3. Quick Driver Shift Time Changes Within Run Assignments
  4. SSO Usability Improvements
  5. GTFS Exports (for sites using Friendly Fixed Route)
  6. Tracking Staff Member Complaints
  7. Notification Optimization
  8. Taxi Runs – Shared Ride Provider Cost Calculator

Want to Learn More About NovusMED 7.3?

For more information about the latest updates and enhancements to our NovusMED transportation software solution, reach out to us today! We would love to talk with you to help you use NovusMED to its full potential and see your organization thrive.


Aya Bazzi

Aya Bazzi, Marketing Outreach Specialist, brings a fresh perspective to the Non-Emergency Medical Transportation (NEMT) industry. With a background in multi-media communications and content writing, Aya is passionate about creating innovative strategies to enhance customer engagement that resonate and empower diverse audiences in medical transportation.

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