Turning Tragedy into Triumph | Greater Oregon Behavioral Health Inc. use NovusMED’s Software Suite to Regain Confidence in Their Brokerage
Greater Oregon Behavioral Health Inc. (GOBHI) is a nonprofit corporation providing NEMT in 12 rural and frontier counties in Oregon. They are devoted to providing behavioral health and social services, while empowering individuals and communities to achieve better health.
GOBHI came to Momentm from a vulnerable place, struggling to recoup their losses from a previous, unsuccessful software implementation. As a large-scale brokerage, GOBHI came determined to regain their stride with Momentm’s NovusMED NEMT software. The result? A newfound appreciation for the work they do with software that continues to exceed their expectations.
GOBHI’s Character Arc
Prior to NovusMED, GOBHI’s software was causing them to struggle to adhere to the Oregon state Broker requirements. With an average of 73-minute hold times, and answering only 1% of calls, GOBHI was determined to improve their operational strategies, customer satisfaction, and streamline their call intake process. Through extensive research and trial and error, the GOBHI team saw value in NovusMED’s ability to get the ball rolling again.
A Powerful Kickoff with Endless Possibilities
GOBHI’s implementation of NovusMED software led to significant improvements in their operations. Call times were substantially reduced, enhancing member satisfaction and operational efficiency. The software enabled GOBHI to work more seamlessly with providers, streamlining their network management and service delivery. Additionally, the GOBHI team developed a renewed appreciation for their work, boosted by the software’s user-friendly interface and effective features.
Happy Staff, Happy Life
The GOBHI team saw mass improvements in their operations within the first two weeks. They found the software easy to learn because of the user-friendly UI and the consistent support of our customer care team.
GOBHI showed true determination, turning over a new leaf for their brokerage by prioritizing efficiency for their staff and members at the forefront: “We had two goals when looking for new software: ensuring that our staff is receptive and enjoys their work and choosing a software that makes our job easier to manage, not more complicated. With NovusMED, the turn around exceeded our expectations while effectively tightening our relationships with providers,” says Lisa Chamness, Interim Chief Financial Officer for GOBHI
