As an MCO, the results you deliver for your members factor directly into your business’s success. More importantly, those results directly affect the quality of care your members can expect from you.
We understand that this is a concern that encompasses so many aspects of your business, and we won’t claim to know how to tackle it all. We can, however, offer insight into aspects of your customers’ experiences with the NEMT side of your business.
Improving Your Outcomes with NEMT Medicaid Benefit Provider Software
The best way to strive for better results is to look at what makes up “better results”:
- Timely Trips: This is the baseline of performance for NEMT offerings and any kind of transportation service. The more late trips you make, the less your members will have faith in what you have to offer for transport. Being late could mean that a member misses out on a doctor’s visit or meeting with a specialist. You can pour over your schedules to try to find a way to ensure your drivers arrive on time, or you can let NEMT software take away the headache, taking into account each member’s location when auto-generating your routes.
- Clear Communication: You and your members can’t predict everything that life may throw at you, so when your drivers can’t make it on time, or when a member can’t make their trip, clear, quick communication is essential. You can set up Momentm’s NEMT software to automatically call your members when your drivers are running late and automatically updates your drivers’ routes when there’s a cancellation. Your members will also get a call when their driver is nearby to give a 15-minute heads up, or whatever time interval you decide to set, so they can be ready for your drivers by the time they arrive.
- Accountability: We know you strive to hire the best in the industry to support your NEMT efforts, but even the best of the best should be kept accountable. Just as importantly, your members should feel like they have a voice when they’re not satisfied. We like to suggest strategies to improve member experience, but at the end of the day, listening to member feedback is the best way to ensure you deliver excellence. You can enable customer feedback in Momentm’s self-serve portal to empower your members to tell you when your drivers or other parts of their experience with you weren’t up to standard.
Excellent Member Experience Takes Time, Don’t Wait
You need the right tools to get things done well. We’re here to help you get astounding results.
Contact us today to get started.
