In the world of Non-Emergency Medical Transportation (NEMT), providers often face challenges in managing fluctuating demand and ensuring consistent service quality. A game-changing solution is emerging at the intersection of technology and transportation: the integration of Transportation Network Companies (TNCs) with advanced NEMT software.
This blog post explores how this innovative approach, particularly through Momentm’s NovusMED software, is transforming the NEMT landscape.
The Dynamic Duo: TNCs and NEMT
Integrating TNCs like Lyft and Uber into NEMT services is revolutionizing how providers manage their transportation capacity. With the right broker software, you can efficiently handle demand fluctuations and appropriately manage trips with the help of TNCs.
Momentm’s NovusMED software allows you to assign various types with maximum efficiency using all available resources: internal fleets, Transportation Provider Networks, TNCs, gas mileage reimbursements, and, of course, public transportation. In this blog, we point out how trips best suited to TNCs include last-minute, difficult-to-fulfill, and pre-scheduled rides. By leveraging TNCs, providers can access flexible, low-cost, and on-demand transportation, addressing several key challenges.
Leveraging TNC Capabilities with Transportation Broker Software
- Addressing Underserved Areas
Expanded Coverage: TNCs often have a more extensive network of available drivers compared to traditional NEMT providers. This expanded coverage allows for better service in areas that might otherwise be underserved by traditional NEMT options.
Flexible Service Areas: Lyft and Uber’s integration through NovusMED enables NEMT providers to fulfill trips that span multiple jurisdictions. This flexibility is crucial for members who live in rural areas with limited healthcare facilities and need to travel across different service areas for their medical appointments.
Cost-Effective Solutions: In some cases, using Lyft or Uber for trips in underserved areas can be more cost-effective than maintaining a fleet of vehicles or contracting with traditional providers for infrequent trips. NovusMED allows providers to see upfront pricing, ensuring they can choose the best option for them. - Handling Last-Minute Requests
On-Demand Availability: One of the key advantages of TNC integration is the ability to schedule rides at a moment’s notice. This feature is particularly valuable for managing last-minute trip requests or changes in member availability.
Automated Will-Call Management: Momentm’s NovusMED solution offers support for flexible rides through automated Will-Call management. Members can easily request return trips after their appointments by clicking a link in a text message, streamlining the process for providers and members.
Reduced Wait Times: Traditional NEMT services often struggle with same-day trip requests, especially during peak times. The TNC large driver network can often accommodate these requests more quickly, reducing member wait times. - Improving Service Quality
Real-Time Tracking: TNC platforms typically offer real-time tracking of vehicles, allowing both providers and members to monitor the status of rides. This feature enhances transparency and reduces uncertainty, especially for last-minute or urgent trips. - Operational Efficiency
Streamlined Billing: TNC integrations through NovusMED automates the exchange of trip completion data in real-time, simplifying the billing process for NEMT providers.
Efficient Trip Assignment: NovusMED allows providers to set trip assignment rules and exclusions, ensuring that only appropriate trips are sent to TNCs. This optimization helps in efficiently managing the mix of traditional and TNC-based transportation options.
Ready to Revolutionize Your NEMT Services?
Experience the power of TNC integration and advanced transportation broker software firsthand! Request a demo of Momentm’s NovusMED solution today and discover how our innovative technology can transform your NEMT operations, enhance member satisfaction, and drive your business forward.
