Answering Your Top 10 Questions
In the world of PACE (Programs of All-Inclusive Care for the Elderly), efficient and secure transportation management is crucial to getting participants safely to the centers, back home, and to the occasional outside medical appointment. Transportation is the first step in the healthcare journey, providing quality care to participants. Many organizations seek software solutions to elevate their operations as PACE programs continue to grow and evolve.
As the nation’s leading PACE transportation software vendor, Momentm Technologies deeply understands the unique challenges PACE providers face in delivering comprehensive care to elderly participants. Our transportation software ecosystem, NovusMED, is specifically engineered to address the complex needs of PACE organizations while empowering participant experience.
In this post, we’ll address PACE organizations’ top 10 frequently asked questions about our software solution, providing insights into how our technology can enhance your operations, improve participant experience, and support your program’s growth.
Top 10 Frequently Asked Questions by PACE Organizations
Q: How does the software handle PACE-specific operations?
A: Momentm’s software is designed specifically for PACE operations. It offers adaptable workflows that allow you to apply your center’s unique operational rules. The system handles both participant and provider needs in real-time, including booking trips, preferred schedules, and coordinating services between home care, transportation, and off-site appointments.
Q: What security features are in place to protect participant data?
A: Our software implements security and privacy controls to ensure HIPAA compliance. We store your database, core application, and add-on products in a secure, HIPAA-compliant, Tier 3 data center.
Q: Can the software help reduce transportation costs?
A: Yes, the software includes automated vehicle routing to create the most efficient use of vehicles and resources while balancing participant experience goals. This optimization can help reduce transportation costs.
Q: How does the software handle real-time updates and communication?
A: The system offers real-time tracking of participant trips and vehicles, providing insight into current locations. Mobile devices can be used for real-time communication and data collection for both transportation and healthcare providers.
Q: Does the software offer features for managing driver and vehicle credentials?
A: Yes, Momentm stores vehicle and driver information, including names, addresses, contacts, credentials, licensing, insurance, and training status. This ensures that only staff with current documentation are assigned to trips and home-health services.
Q: What kind of reporting and analytics capabilities does the software offer?
A: The system stores data in a Microsoft SQL database, providing a wide range of reporting and analysis options. It also offers tools to extract the data and move it into an MS Power BI data store for easy analysis and visualization
Q: What customization options are available in the software?
A: NovusMED is easily customizable for PACE providers. Our software solution provides options for:
- Adaptable workflows to apply your center’s unique operational rules.
- Configurable screen layouts.
- User-defined fields to capture additional information specific to your organization.
- Controlling user access to information, enabling you to customize security settings based on roles and responsibilities.
- Built-in mapping tools allow you to define the service area for each facility.
- Accommodating for one or multiple facilities.
- Participant pickup times, preferred drivers, and travel companions.
Q: Is training and support provided with the software?
A: Yes, our PACE transportation software solutions provide training and support to help you get started and make the most of the software. We understand that your time is valuable, so we invest heavily in our support teams to ensure you receive world-class software support without interruption.
Q: How scalable is the software as our PACE program grows?
A: The software is scalable and designed to grow as your needs change. Whether you are a startup or currently operating through multiple centers, our system can adapt, providing the flexibility and functionality to scale effectively.
Q: What is the cost of the software solution?
A: The cost of operations solutions for PACE software varies depending on the number of participants in your program. Momentm encourages potential clients to contact us to discuss pricing in more detail.
Have we answered your questions?
By combining cutting-edge technology with industry-specific insights, NovusMED offers a scalable, adaptable solution that streamlines operations, enhances participant experience, and supports the growth of PACE programs nationwide. From efficient route optimization to seamless care coordination, our software empowers PACE providers to focus on what matters most: improving the quality of life for their participants.
Meet us at the National PACE Association Annual Conference in San Diego – We will be at the booth # 306 on October 14 & 15.
Schedule a demo to see how our nation-leading PACE transportation software solution can help support your operations grow!
